SquawkVoice Privacy Policy
1. SquawkVoice AI Agent Studio — Privacy Policy (Web App)
Effective date: September 10, 2025
This Privacy Policy describes how SquawkVoice.ai, Inc. (“SquawkVoice,” “we,” “us,” or “our”) collects, uses,
and shares personal information when authorized users of our customers access and use the AI Agent Studio
web application and its associated APIs (collectively, the “Studio”). It also summarizes the choices and
rights you may have.
If you do not agree with this Policy, please do not access or use Studio.
1) Who we are & how to contact us
Controller: SquawkVoice.ai, Inc.
Address: 20660 Stevens Creek Blvd #248, Cupertino, CA 95014
Email: privacy@squawkvoice.ai
2) What this policy covers
Studio users: individuals who log in to configure, test, or monitor AI agents.
End users: people who call a Customer’s AI agent that is hosted or processed by SquawkVoice.
Studio surfaces: browser application, admin portals, and Studio APIs.
This Privacy Policy does not govern information collected by Customers from their end users outside of the Services.
Marketplace providers do not process or control Customer or end-user data on our behalf.
3) Information we collect
A. Information you or your organization provide
Account data such as name, business email, role, workspace association, authentication credentials, and profile preferences.
B. Information provided by your organization
Your admin may provision access and provide your name, email, and role.
C. Studio content & operational data
Configuration content, logs, metadata, audio, transcripts, and summaries.
D. Communications
Support requests or messages you send us.
E. Device data
Basic device/log information such as IP address, user agent, referrer, and error logs.
F. End-user interaction data
Audio recordings, transcripts, metadata, caller ID (if available), and safety signals.
4) AI / model-related processing
Audio and transcripts may be processed to enable speech recognition, synthesis, NLU, evaluation, redaction,
and quality improvement. We do not use call recordings, transcripts, or summaries to train or evaluate core
AI models. A limited subset may be manually reviewed by authorized personnel.
5) How we use information
To operate Studio; authenticate users; route calls; diagnose issues; detect fraud; and comply with law.
6) Cookies & analytics
Studio does not use cookies or analytics.
7) How we share information
With subprocessors; telecom providers; your organization’s admins; advisors; authorities; or in a merger.
We do not sell personal information.
8) International data transfers
Data is stored and processed in the United States.
9) Data retention
Recordings and transcripts are retained for 60 days.
10) Your choices
You may update certain details through Studio or your admin.
11) Your rights
California residents may request access, correction, or deletion.
12) Security
We use administrative, technical, and physical safeguards.
13) Children’s privacy
Studio is not directed to children.
14) Subprocessors
A current list is available on our website.
15) Changes to this Policy
We may update this Policy periodically.
16) Contact
privacy@squawkvoice.ai
20660 Stevens Creek Blvd #248, Cupertino, CA 95014
2. SquawkVoice Mobile App — Privacy Policy
Effective Date: November 18, 2024
Information We Collect
Identification Information
Name, email, phone number, and account information.
Financial Information
Handled by our payment processor; we store only tokenized data.
Communication Information
Information you provide when contacting us.
Information Provided By Our Customers
Your organization may provide your provisioning details.
Information We Process Through AI Assistant
Audio and transcripts are saved to enable Customers to review calls and to maintain system reliability.
We do not use recordings or transcripts to train AI models. Limited manual review may occur.
How We Use Your Information
To provide the Mobile App; process transactions; improve the service; and respond to communications.
How We Share Information
With subprocessors; telecom providers; your organization’s admins; advisors; authorities; or in business transfers.
We do not sell personal information.
Data Retention
Recordings and transcripts are retained for 60 days.
Your Rights
California residents may request access, correction, or deletion.
Security
We use administrative, technical, and physical safeguards.
Children’s Privacy
The Mobile App is not directed to children.
Subprocessors
A list is available on our website.
Changes to This Policy
We may update this Policy periodically.
Contact
privacy@squawkvoice.ai
20660 Stevens Creek Blvd #248, Cupertino, CA 95014
3. SquawkVoice.ai — Website Privacy Notice
Effective Date: December 1, 2025
Information We Collect on the Site
Form submissions; IP address; user agent; error logs; cookies or analytics if enabled.
How We Use This Information
To operate and secure the Site; respond to inquiries; understand site usage.
Sharing
We may share information with hosting providers, analytics vendors, advisors, or authorities. We do not sell personal information.
Your Choices
You may disable cookies or request access/deletion via privacy@squawkvoice.ai.
Contact
privacy@squawkvoice.ai
20660 Stevens Creek Blvd #248, Cupertino, CA 95014

